Jichul Jang, associate professor in hospitality management, has been named Central I-CHRIE Treasurer for a two-year term. The International Council on Hotel, Restaurant, and Institutional Education, I-CHRIE, is a non-profit professional association that provides programs and services to continually improve the quality of global education, research, service and business operations in the hospitality and tourism industry.
Jang joined to K-State in the fall of 2013 as an assistant professor. He received his Ph.D. from The Ohio State University, and M.S from University of North Texas. He teaches lodging management theory, lodging management systems (revenue management), human resources management, and organizational behaviors in the hospitality industry. He has 5 years of hotel experience, most recently as an income auditor, and a room sales manager.
His current research interests include hospitality human resources management and service management. His work has focused on decreasing employee turnover while increasing employee engagement, integrating sustainability with hospitality management, enhancing emotional intelligence, and linking employee motivation to customer experiences in hospitality organizations using a variety of research methods such as big data analysis, and social network analysis. He has published research articles in such journals as International Journal of Hospitality Management and International Journal of Contemporary Hospitality Management.