Beef Tips

Customer Service… Wow that was Great

Justin Waggoner, Ph.D., Beef Systems Specialist

Good customer service is essential to any business or organization, having staff members who leave customers or anyone that encounters your business with that “wow that was great” feeling directly influences the bottom line. Customer service has become more important than ever as more consumers are purchasing goods without ever crossing the threshold of a traditional storefront. So how do we generate those feelings with someone on the phone or in a chat box? Let us start with the basics. What is customer service? Customer service is simply defined as the assistance provided by a company to those who purchase the goods or services it provides. Now on to the tough part, how do we as business or organization provide that assistance?

Susan Ward (www.thebalancesmb.com) offers a few simple things that businesses can do to improve their customer service experiences. First, answer the phone. Potential customers want to talk to a person and don’t want to leave a message. Second, don’t make promises you can’t keep. As the old saying goes “say what you are going to do and do what you said you were going to.” Third, listen. Simply listening to what a potential customer needs is important, there is nothing worse than listening to sales pitch for something you don’t want. Fourth, be helpful even if you don’t make the sale today. The service provided today has the potential to turn in to something much larger in the future. Fifth, train your staff to go the extra mile, by providing additional information about the product or other items commonly purchased with said goods. Lastly, empower your staff to offer something extra without asking permission, especially in those circumstances where the “customer is always right.”

For more information, contact Justin Waggoner at jwaggon@ksu.edu.

Thoughts on Going to Grass in 2023

Dale Blasi, Stocker, Forages, Nutrition and Management specialist and Justin Waggoner, Beef Systems Specialist, Garden City

As the 2023 grazing season approaches, stocker operators might consider various strategies to protect their risks against the market and drought conditions.

If not already accomplished, producers are making their cattle purchase decisions for their intended pasturing needs. Based on historical stocking rates and the need to adjust according to existing pasture conditions from drought, producers will attempt to purchase the number as well as the size and type of the calf that can be “bought for the money.”

  1. Pre-grass feeding strategy considerations

Producers who already have purchased calves for grass are either backgrounding calves in a holding pattern or minimally managing them on dormant winter grass in anticipation of the opportunity to exploit compensatory gain that can be realized when cattle are placed on actively growing native pastures in April or early May.

A research trial (Anglin et al., 2008) was conducted in 2007 at the KSU Beef Stocker Unit to evaluate the long-term effects of limit feeding on subsequent performance on native pasture. The takeaway from this trial was that limit-feeding 2.25% in the dry lot before going to grass decreased feed costs. Calves that were limit fed experienced higher daily gains during the subsequent grazing period at a lower cost per pound of gain. Calves limit-fed during the background phase gained 15 pounds more than the free-choice-fed steers.

  1. Know the variation in weight of your calves going to grass

There may be a 250 to 300 pounds range in the lightest to the heaviest calf in a set of calves going to grass. Under the prospects of rapidly diminishing forage production from drought, producers could consider pulling the heavier calves from the grass at midseason and going either to market or beating the rush of calves headed to feed yards. Over the years, KSU has evaluated this practice (Owensby et al., 2008; Harmoney and Jaeger, 2011 and 2015) and have concluded that this modification of intensive early stocking improves flexibility for drought conditions. If producers have the capability to individually weigh animals; identifying the heaviest cattle within a group (different tag color) prior to turnout will make gathering and removing these cattle from pastures considerably easier.

  1. Feed and mineral inputs are exceptionally expensive this year; be prudent with their use

The consumption of self-fed mineral supplements should be closely monitored.  Excessive consumption is often the result of the animal’s desire for additional salt. For example, if a complete mineral supplement costs around $500 with a labeled consumption of 4 ounces/head/day over 90 days, this calculated cost is about 5.63 dollars per head with no labor for pasture delivery included. If mineral consumption is excessive (6 ounces rather than the bag recommendation of 4), the actual cost will be $8.45/head.

If the value of gain is less than the cost of implementing a mineral supplementation program, producers may opt to provide only salt blocks. Previous research (Weibert et al., 2018) showed a reduction of daily gain of .1/lb/day when providing salt blocks vs. a complete mineral.

MANAGEMENT CONSIDERATIONS FOR MAY 2023

By Jason M. Warner, Ph.D., Extension Cow-Calf Specialist

Cow Herd Management

  • If cows are marginal (BCS 4.0 – 5.0) going into breeding, possibly consider:
    • Supplementing 2-3 weeks prior to and through 1st cycle.
    • Using monensin (200 mg/hd/day) in feed supplements.
    • Temporary calf removal or a CIDR to initiate estrus in an estrus females.
    • Early weaning if BCS doesn’t improve during the season.
  • Pregnancy check and cull fall calving cows, if not already done.
  • With higher costs, it’s important to closely manage salt and mineral programs.
    • Record date and amount of salt and mineral offered and calculate herd consumption.
    • If consumption is 2X the target intake, then cost will be too!
    • Properly store bags and pallets to avoid damage and product loss.
  • Continue to provide high magnesium mineral formulas to cows grazing high risk forages: wheat, rye, triticale, oats, bromegrass, and other cool-season forages.
  • The estrus synchronization planner on KSUBeef.org is a helpful tool for scheduling synchronization protocols.
    • Order your A.I. supplies well prior to starting your protocols.
  • Closely monitor bulls at the start of the breeding season for injury and to make sure they are aggressively covering cows.

Calf Management

  • Calculate the value of gain relative to cost of gain for:
    • Implanting nursing calves and grass cattle.
    • Creep feeding nursing calves
  • Finalize health protocols for spring-born calves and cattle going to summer grass.
  • Consider supplementing or feeding replacement heifers for a period when initially turning to grass if they don’t have post-weaning grazing experience and/or forage supply is limited.

General Management

  • Reconsider stocking rates and turn-out dates for drought stressed pastures.
  • Begin implementing early-season weed/invasive species control.
  • Use the Management Minder tool on KSUBeef.org to plan key management activities for your cow herd for the rest of the year.
  • Employ multiple strategies and chemistries for controlling flies and insects.
  • With high feeder calf prices this spring, consider price risk management tools.
  • Make and evaluate important production calculations
    • Calving distribution (% 1st cycle, % 2nd cycle, % 3rd cycle)
    • Calving interval
    • % calf crop (# calves weaned/# cows exposed for breeding) for calves born in fall 2022.

March 2023: Feedlot Facts

Justin Waggoner, Ph.D., KSU Extension Beef Systems Specialist, Garden City, KS

“Focus on Feedlots: Cattle Performance in 2022”

The K-State Focus on Feedlots is a monthly publication that summarizes feedlot performance and closeout data from cooperating commercial cattle feeding operations in Kansas. Each year I summarize the data from the monthly reports, in an effort to document annual trends in fed cattle performance and cost of gain. The tables below summarizes the average performance and closeout data reported for steers and heifers in 2022.

For more information, contact Justin Waggoner at jwaggon@ksu.edu.

March 2023: Management Minute

Justin Waggoner, Ph.D., KSU Extension Beef Systems Specialist, Garden City, KS

“Agriculture and OSHA”

Agriculture is a high-risk industry, where “near misses,” accidents and even fatalities unfortunately occur. Many agriculture employers believe they are exempt from OSHA regulations and standards. However, agriculture does fall within the scope of OSHA per the “General Duty Clause” (Section 5.a.1., OSHA 1910), which states that “Each employer shall furnish to each of his employees employment and place of employment which are free from recognized hazards that are causing or are likely to cause death or serious physical harm to his employees.” K-State will be hosting an OSHA-30 hour course for agriculture workers this spring. I would highly encourage anyone who is not familiar with OSHA and your role and responsibilities as an employer or supervisor to take an OSHA course. For more information, contact Justin Waggoner at jwaggon@ksu.edu.

Kansas Fire Season is Here

The start of 2023 has been quiet wildfire-wise across Kansas. Much of central and eastern Kansas received above-normal moisture in January (https://bit.ly/3l7QjTx), helping keep fires at bay despite much above-normal temperatures. As we approach the core part of Kansas fire season, March and April, this trend may not remain the same. Continue reading “Kansas Fire Season is Here”

Implications of Lesser Prairie Chicken Listing

The November 2022 designation of the Lesser Prairie Chicken as a threatened species will have implications for western Kansas agriculture producers and landowners. K-State Research and Extension wildlife specialist Drew Ricketts visits with Agriculture Today producer Samantha Bennett to explain what is known in this video. Continue reading “Implications of Lesser Prairie Chicken Listing”

Attend a Kansas BQA training this March and April

K-State to host four, free Beef Quality Assurance events around Kansas.

Kansas cattle producers will have the opportunity to become Beef Quality Assurance (BQA) certified, or renew an expired certification, this spring through four in-person trainings across the state. BQA is a nationally coordinated, state implemented program that offers education for cattle producers on up-to-date best management strategies with a commitment to quality through every segment of the beef industry. Continue reading “Attend a Kansas BQA training this March and April”

Effects of Limit Feeding and Shade Allocation on Growing Calf Performance, Water Usage, and Animal Comfort

Objective: The objective of this study was to evaluate the impact of limit feeding in conjunction with shade allotment on animal performance, animal comfort, and water usage during periods of heat stress. Continue reading “Effects of Limit Feeding and Shade Allocation on Growing Calf Performance, Water Usage, and Animal Comfort”

Effects of Biuret and Lasalocid (Bovatec) Inclusion into a Commercial Mineral Supplement on Growth Performance of Yearling Calves Grazing in the Kansas Flint Hills

Objective: The objective of this experiment was to measure the effects of non-protein nitrogen (NPN; i.e., biuret) or NPN + ruminal modifier (i.e., biuret + lasalocid) inclusion in a commercial mineral mix on growth performance of yearling beef calves grazing in the Kansas Flint Hills. Continue reading “Effects of Biuret and Lasalocid (Bovatec) Inclusion into a Commercial Mineral Supplement on Growth Performance of Yearling Calves Grazing in the Kansas Flint Hills”