Justin Waggoner, Ph.D., Beef Systems Specialist
Communication is essential in the workplace, but it’s not just about speaking. Listening is an important aspect of communication that is often overlooked and listening is more than just hearing what is being said. The process of active listening means that you are fully engaged in the speaker, not only listening to what is being said, but acknowledging the non-verbal cues and providing the speaker with feedback. So how can you become a better listener? Pay attention to the speaker, give them your undivided attention and try not to focus on what you are going to say while they are speaking. Don’t judge, enter and leave the conversation with an open mind. Ask questions; asking open-ended or clarifying questions is a great way to engage the speaker. Don’t be afraid to take a few seconds and reflect on what has been said before responding to the speaker. It also important to summarize the key points or central issues addressed by the speaker. Most importantly be genuine. Becoming a better listener and practicing active listening isn’t easy. There are a number of great resources available online just enter the terms “active” “listening“ in your search engine of choice.
For more information, contact Justin Waggoner at jwaggon@ksu.edu